With almost all Australians having access to a mobile phone and an increasing number of people using smartphones or other devices to access the mobile internet, Australians are really enjoying the benefits of mobile technology in their lives.

However, with such a wide range of mobile devices and service contracts available, it is important to be an informed consumer before you make a decision to buy.

Top tips to consider before you buy a mobile phone:

  • The Telecommunications Consumer Protections (TCP) Code protects your rights as a mobile consumer and you can read more about the TCP Code here.
  • Buying a mobile phone can involve a fairly significant financial commitment over the length of a contract that may last from 12-24 months. Take your time and make sure you understand all the terms and conditions included in the offer.  
  • Your service provider is obliged under the TCP Code to provide you with a Critical Information Summary (CIS) that summarises the key terms and condition of your offer. Make sure you review the CIS carefully and ask questions if there is anything you don’t understand.  
  • Make sure you understand and are comfortable with everything before signing. Remember: whoever signs a contract is ultimately responsible for ensuring that the terms and conditions of the contract are met. So don’t sign a contract for someone else unless you’re prepared to pay ALL their bills for the full term of the contract.  
  • If you have any doubts, consider an appropriate prepaid option as first step. It will help you work out your usage patterns and once you are more informed about what you require in terms of data, calls and SMS, you can always switch to a post-paid plan or contract.
  • Read our Buyer Beware tips to ensure you are purchasing a genuine device that will work safely and reliably in Australia.

For more information read our consumer checklist  before you buy a mobile phone.

Or check out our tips on how to manage your mobile spend.






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