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Christmas Consumer Tips 2016

It's that time of year again - here are our top consumer tips for Christmas and the summer holidays.

Important information for customers with a Samsung Note 7

If you have a Samsung Note 7 you can return your device and receive a replacement. Most Australian airlines have now prohibited carriage of these devices, so make sure you replace your device before flying to avoid inconvenience at the airport.

2G Networks are Switching Off

Telstra 2G Network will shut down in December 2016 Telstra will shut down its 2G mobile network on 1 December 2016. Who will be affected? This will only affect Telstra and Boost Mobile customers using certain older mobile phones and devices. These customers will need to either upgrade or make changes to their devices so that they will still work. Telstra has been contacting affected customers over the last 18 months to provide them with information about the steps they will need to take to upgrade and transition to a 3G/4G service. From 1 December 2016, any device or SIM card accessing the Telstra or Boost 2G (GSM) 900MHz mobile networks will stop working. Emergency calls will also no longer be possible – unless the device is within the coverage area of another carrier supporting 2G calls. In addition, wireless machine-to-machine (M2M) devices that only operate on the 2G network will stop working.

2G GSM Networks shutting down

The Telstra 2G network will shut down on 1 December 2016 and the Optus 2G network will shut down in April 2017. Customers using 2G Telstra (also Boost Mobile) and Optus (also Virgin Mobile and Amaysim) services will need to contact their provider to upgrade or make changes to their phones to continue to have a service.

School holidays - Tips for watching mobile data usage

Teenagers and older kids love to stay in touch with their friends and during school holidays it can be even more important for them to use social media apps such as Instagram or Facebook to stay connected with their friends. This means that during school holidays, teenagers and older kids can suddenly be spending more time on their phones and use more data than they usually would during school time.

AMTA responds to ABC TV's Catalyst program's claims on 16 Feb

The mobile telecommunications industry takes seriously all issues related to health and safety of mobile products and relies on expert advice from national and international health agencies, such as the World Health Organization (WHO). To operate in Australia the mobile telecommunications industry is required to comply with Federal Government safety standards, which are recognised by the World Health Organization (WHO) and the Australian Radiation Protection and Nuclear Safety Agency (ARPANSA).

Expert reaction to ABC TV's Catalyst program on mobiles and health concerns

The Australian Radiation Protection and Nuclear Safety Agency (ARPANSA), the Australian Government s radiation protection body, has restated its official view that there is no established scientific evidence that use of mobile phones and Wi-Fi devices cause any health effects following ABC TV s Catalyst program this week called Wi-Fried.

Back to School Tips 2016

As kids head back to the classroom, many of them with new mobile phones (or hand-me-downs), tablets and lap-tops, you may want to get up to speed on how kids can keep their mobile devices secure, avoid bill shock and navigate the internet and the world of social media safely.

Christmas Consumer Tips 2015

It's that time of year again - here are our top consumer tips for Christmas and the summer holidays.

Is your mobile waterproof?

Is your smartphone 'waterproof'? Or 'water resistant'? Before you get it wet, you should read our tips on protecting your smartphone from water damage.
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