Samsung Electronics Australia updated their advice for customers as at 11 October 2016:

"As reported globally, Samsung Electronics is currently investigating the recently reported cases involving replacement Galaxy Note7 devices. As a precautionary measure, we recommend that customers power down their Note 7 device and take advantage of the remedies available whilst these investigations are taking place.

Customers in Australia who have a Galaxy Note7, both an original device purchased before September 5th or a new replacement Note 7 device, should power down their phone and contact their original place of purchase.

Samsung Australia is working with all its partners to ensure all customers can receive an exchange – including to a Galaxy S7 or S7 edge (plus a refund for the difference in price) - or full refund for their Galaxy Note7.

Before returning their Galaxy Note7, customers should back-up their data, complete a factory reset to delete personal information and power down their device."

Click here. for more information and links to service provider partner sites.

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