MobileTips - Christmas Consumer Tips 2015

It’s that time of year again – here are our top consumer tips from MobileTips for Christmas and the summer holidays:

Using extra data over the summer holidays?

·         Make sure you understand your plan and its included data allowance. Pay attention to usage alerts from your service provider. If you need more to use more data, contact your service provider to either upgrade your plan or purchase an extra data pack.

Downloading apps, music or other content?

·         If you are downloading music, apps, movies or other digital content and choosing to have it billed directly to your mobile bill, you should read our tips about how to manage content purchases here as well as the ACMA’s “101 of Direct Carrier Billing

Going overseas?

·         If you are lucky enough to be travelling overseas for a holiday, make sure you contact your service provider before you go. It always pays to make sure you are fully informed about the potential costs of international roaming before you go. So visit your service provider’s website and choose a roaming deal that will suit your needs when you make your travel plans and remember to read our tips about international roaming here.

Hitting the road to visit family?

·         Never text while driving – it’s dangerous and illegal.

·     Always keep your eyes on the road and avoid distractions – keepyoureyesontheroad has tips about how you can drive safely and reduce risks while using a mobile.

Giving the kids a smartphone for Xmas?

·        The School AtoZ website has some great tips about choosing a phone for your child as well as some tips about how kids can manage data usage and avoid bill shock.

·    Before you hand over a smartphone or other internet-enabled device to your child, you should consider setting up parental controls or age-appropriate restrictions - you can read our tips about parental controls here.

·    The E-Safety Commissioner has some useful tips for kids and parents about social media use and popular apps and games.

Lost your phone?

·         Remember to treat your smartphone similarly to your wallet – be careful where you leave it and enable PIN protection so that if it is lost or stolen the data stored on it will be safe.

·    If your mobile phone is lost or stolen call your service provider immediately so that you can prevent unauthorised use. AMTA runs a world-leading program that protects consumers by blocking mobile handsets across all networks if they are reported lost or stolen. To have your handset blocked across all networks you need to report the loss or theft to your carrier. See our lost and stolen tips for further details.

Watch out for scams!

·         At this time of year scams are all too common. Watch out for fake parcel delivery scams and for fake websites selling mobiles and other popular Christmas gifts.  Remember, if the deal seems too good to be true, it’s probably a scam. Read more about these common scams on the ACCC’s SCAMwatch website.

Before you go shopping make sure you know how to spot a fake phone so that you don’t waste your money on a sub-standard counterfeit device.


Where to get help when things don’t go to plan

Christmas day is one of the busiest days of the year for mobile service providers in terms of responding to customer service calls as well as monitoring and managing networks to ensure everyone’s text messages, email, social media posts and phone calls to family and friends are delivered.

Remember, if you have a problem, there are now several ways to contact your service provider – online and via social media as well as by calling. Sometimes it pays to check your service provider’s online customer support page or social media website first for questions you may have about a new mobile device or service.

Just click on the logo below to reach online support for mobiles:


Telstra logo dec 2013              voda 2013       optus logo 2013


If you are unable to resolve a complaint with your service provider you can contact the Telecommunications Industry Ombudsman (TIO) but please note that the TIO’s office and call centre will be closed from the afternoon of 24 Dec and will re-open at 9am on 4 Jan 2016.


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