Telstra 2G Network will shut down in December 2016

Telstra will shut down its 2G mobile network on 1 December 2016.

Who will be affected?

This will only affect Telstra and Boost Mobile customers using certain older mobile phones and devices. These customers will need to either upgrade or make changes to their devices so that they will still work. Telstra has been contacting affected customers over the last 18 months to provide them with information about the steps they will need to take to upgrade and transition to a 3G/4G service.

From 1 December 2016, any device or SIM card accessing the Telstra or Boost 2G (GSM) 900MHz mobile networks will stop working. Emergency calls will also no longer be possible – unless the device is within the coverage area of another carrier supporting 2G calls. In addition, wireless machine-to-machine (M2M) devices that only operate on the 2G network will stop working.

What you need to do

Most affected Telstra and Boost customers will need to upgrade their device and/or SIM card to continue to receive a service. In some cases, an adjustment to device carrier settings is all that is required. At a minimum, devices and SIM cards must support Telstra 3G 850MHz services.

More information?

For more details, please visit telstra.com/2ghelp or  call 1800 718 650 (8am-6pm, Monday to Friday AEST). 

 

Optus 2G Network will shut down in April 2017

Optus will also shut down its 2G network in April 2017.

Optus customers (also Amaysim and Virgin Mobile)  using the 2G network will need to updgrade to newer 3G/4G devices and plans  to continue to enjoy the Optus mobile network and services, 

Optus has said:

“Our priority is to prepare our customers for this change and ensure they have sufficient time to upgrade to newer devices. Optus will provide affected customers with more details about options available to them closer to the closure of our 2G network in April 2017. For some customers this might be a simple SIM upgrade.”

Who will be affected?

Optus, Virgin Mobile and Amaysim customers can easily check if their device uses the 2G network by looking for a 2G, GPRS, EDGE or E icon at the top of their mobile screen.

More information for Optus customers

For more information, customers can visit: Optus 2G Update or for Optus Business Technical Support phone 13 43 15 (Opt 2) or email ctsd@optus.com.au

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